QUICK HELP TEAM LIMITED
Registration number: 16688336
Registered office address: 50 Princes Street, Ipswich, England, IP1 1RJ
support@qlancer.net

Introduction
Welcome to our online platform. These Terms of Service set the rules for using qlancer.net. “We”, “our company”, and “us” refer to QUICK HELP TEAM LIMITED, incorporated in the UK. “You” and “user” refer to any individual or entity accessing the Website. By registering and using the Platform, you agree to these Terms.

Definitions and Terminology
Platform – the online service at qlancer.net, connecting Freelancers and Employers.
Freelancer – a registered User who creates and offers services through predefined packages.
Employer – a User who purchases specific services listed by Freelancers on the Platform.
User – any individual, entrepreneur, or company registered on the Platform.
Services – any tangible or intangible work a Freelancer delivers to an Employer, including software, content, designs, or related intellectual property.
Subscription – a paid plan for Freelancers with extra features.
Agreement – this document governing Users and the Platform.
Verification – process ensuring user identity for financial transactions for Freelancers.

Description of Services
The Platform connects Freelancers and Employers worldwide, enabling the offering, discovery, and purchase of services. Freelancers create service packages with fixed prices, visible to Employers, who may review and purchase them directly.

The Platform provides only the technical infrastructure necessary for interaction between Users. This includes creating and publishing service packages, handling payments, reserving funds from Employers until order acceptance, and transferring balances to Freelancers once the work is confirmed. The Platform does not act as an employer, contractor, or agent of Freelancers, nor does it arbitrate the quality of delivered work.

Registration and Verification
Both Freelancers and Employers must register an account to use the Platform.
Freelancers create a profile, select a subscription plan to publish services, and may list offerings in accordance with their plan limits. Before any payout of earned funds, Freelancers are required to complete identity verification (KYC).
Employers register to browse and purchase services.
Registration ensures access to the Platform’s features, while subscription plans define the number and visibility of services a Freelancer may offer.

Subscription Plans
Freelancers may choose from several subscription plans, each providing different limits and features:

• Starter (€15/month): Up to 2 services, basic search visibility for 2 days.
• Basic (€25/month): Up to 5 services, extended search visibility for 5 days, highlight 1 service.
• Professional (€45/month): Up to 10 services, highlight 2 services for 10 days, verified badge, 24/7 support.
• Business (€75/month): Up to 20 services, priority placement in search for 30 days, 24/7 support.
• Premium (€95/month): Unlimited posting and highlighting for services, priority search visibility for 30 days, brand customization, 24/7 support.

Subscriptions are billed monthly and must be renewed manually at the end of each paid period. Access to subscription features continues only if the plan is renewed.

Change or Cancellation of Subscription
Subscription plans are billed for fixed monthly periods and remain active until the end of the paid term. During an active period, the type of subscription cannot be changed. To switch to a different plan, a Freelancer must cancel it in their account settings, and then purchase a new plan.

Projects and Service Offers
Freelancers publish services at self-defined prices. Employers browse listings, place orders, and communicate via messaging.

Performance of Services and Acceptance
After an order is placed, the Freelancer is responsible for delivering the agreed work and uploading the deliverables through the Platform. Employers are required to review and respond to the submission.

• Automatic Acceptance. Once the Freelancer marks an order as completed and uploads the deliverables, the Employer has seventy-two (72) hours to either accept or reject the work. If the Employer takes no action within this period, the order will be deemed automatically accepted, and the reserved funds will be released to the Freelancer’s balance.
• Rejection and Revisions. If the Employer rejects the deliverables, they must provide a clear reason for the rejection. The Freelancer will then have an opportunity to revise and resubmit the work. Employers may request revisions up to three (3) times per order. If the Employer rejects the work more than three times without accepting it, the order must either be accepted as completed or closed with a refund in accordance with the Cancellation & Refund Policy.
• Scope of Rejection. Rejections based solely on subjective dissatisfaction are not grounds for intervention. Where the Freelancer has delivered files in the agreed format and within the agreed scope, the Company will not arbitrate quality-related disputes.
• Company’s Limited Role in Disputes. The Company does not arbitrate or assess the quality or substance of work delivered by Freelancers. However, we may review and confirm whether purely technical conditions have been met, such as timely submission of deliverables, file accessibility, or compliance with the format explicitly required in the order (e.g., .pptx vs. .pdf). Beyond these limited checks, all other disputes concerning quality, style, or content must be resolved directly between Users.

Rights and Obligations of Users
Users must provide accurate information, comply with laws, and act in good faith. Freelancers ensure quality and timely work; Employers ensure timely payment.

User Obligations and Prohibited Conduct
Users must not provide false information, act illegally or abusively, infringe IP, or access the Platform from restricted jurisdictions.

Cancellation and Refunds
Refunds are handled under our separate Cancellation & Refund Policy. That policy forms part of these Terms and is legally binding on all Users.

Dispute Resolution

A. Disputes Between Users (Employer ↔ Freelancer)

• Informal resolution via the Platform: Employers and Freelancers must first attempt to resolve disagreements using messaging and evidence-exchange tools.
• No Company mediation or adjudication: QUICK HELP TEAM LIMITED does not provide mediation, arbitration, conciliation, negotiation, or any decision-making service between Users. We are not a party to User-to-User contracts and do not operate escrow.
• No participation in third-party ADR: We do not attend, administer, nominate, or pay for any mediator/arbitrator in User-to-User disputes, and we do not enforce outcomes of User-initiated ADR.
• What we may do: Without deciding any dispute, we may (i) provide general guidance, (ii) share account records if legally required, and (iii) take enforcement actions for policy breaches (e.g., content removal or account restrictions).
• External routes: If Users cannot resolve a dispute informally, they may pursue negotiation, their own mediation/arbitration, or court proceedings under applicable law.
• Consumer rights: Nothing here limits any non-waivable consumer rights.

B. Disputes With the Company (User ↔ QUICK HELP TEAM LIMITED)

• Informal resolution (30 days): Both parties will make reasonable, good-faith efforts to resolve disputes within 30 days after emailing support@qlancer.net.
• Alternative Dispute Resolution (ADR – mediation): If unresolved, either party may refer to mediation administered by an independent ADR provider (e.g., CEDR). Mediation may be conducted remotely; mediator fees are shared equally unless agreed otherwise.
• Courts or optional arbitration: If mediation fails, disputes are resolved by the courts of England and Wales, unless both parties agree in writing to binding arbitration under the Arbitration Act 1996 (seat: London; language: English). Any arbitration is confidential.
• Small-claims / injunctive relief: Either party may bring an individual claim in a competent small-claims court or seek urgent injunctive/equitable relief.
• Consumer protections: Nothing here limits non-waivable consumer rights or mandatory local protections.

C. Governing Law and Jurisdiction
These Terms and any dispute (including non-contractual claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers may bring proceedings in local courts where non-waivable consumer law permits.

D. ADR Information Duty (UK)
If a consumer complaint reaches deadlock, we will identify an approved ADR body and state whether we agree to use ADR in that case. This signposting obligation does not make the Company a mediator and does not require the Company to accept ADR.

Intellectual Property Rights
Freelancers retain ownership unless otherwise agreed; Employers receive rights of use as defined in their agreement.

Content Moderation
The Platform may remove content violating these Terms or the law.

Complaints and Account Blocking
Users may submit complaints via support. Accounts may be suspended or terminated in cases of violations.

Payout Rules
Freelancers may request payouts only to a payment card or account registered in their own legal name. Transfers to third parties, including relatives, companies, or unrelated accounts, are strictly prohibited.The name on the payout account must exactly match the verified identity provided during registration and KYC. Any attempt to misrepresent, falsify, or use third-party payment details will result in suspension or termination of the account.

Financial Transactions and Taxes
Payments are processed via Visa and MasterCard in USD, EUR, and GBP. Freelancers are solely responsible for their own taxes. Payouts to Freelancers may be requested at any time, subject to applicable acquirer limits and verification requirements.

Account Termination
Users may terminate accounts anytime; the Platform may suspend or terminate accounts for breaches.

Amendments to Terms
The Platform may update Terms anytime; changes take effect upon publication.

Termination of Agreement
This Agreement remains effective until account termination; prior obligations remain valid.

Limitation of Liability
The Platform is provided “as is”. We are not liable for disputes between Users or service quality. Liability is limited to the maximum permitted by law.

Force Majeure
We are not liable for failures caused by events beyond our control, including natural disasters, war, sanctions, or technical failures.

Restricted Jurisdictions
Access to and use of the Platform is not permitted for individuals or entities that are based in, incorporated in, or ordinarily resident in countries and territories subject to comprehensive international sanctions. At present, this includes (but is not limited to): Afghanistan, Belarus, Burma (Myanmar), the Central African Republic, the Democratic Republic of the Congo, Cuba, Iran, Iraq (certain regimes), Lebanon, Libya, North Korea (DPRK), Russia, Somalia, South Sudan, Sudan (including Darfur), Syria, Venezuela, and Yemen, China (only specific entities and activities subject to sanctions).

This list reflects current OFAC (US), OFSI (UK), and EU sanctions regimes and may be updated from time to time by the relevant authorities.

Last Update: 09/09/2025